Open Settings → Billing to manage the billing information for your business. The page brings together your plan, usage, balance, payment history, payment methods, billing details, and available invoices.
Current plan and usage
The first cards show the active plan and the usage summary. Use Change plan to review other plans, and select a period in the usage summary to inspect billable activity.
See Plan usage and monthly charges for help interpreting the comparison.
Balance and payment history
The balance area shows funds available to the business when balance billing applies. Open Payment history and select a year or period to review recorded movements.
The payment history is not a replacement for the invoice. Use it to trace balance movements, then use the invoice for the finalized billing document.
Payment methods
The Payment methods section shows the methods available for the business. Depending on the business source and region, this can include a saved card, Shopify billing, or another supported arrangement.
When the interface allows it, use New payment method to add a card. Keep at least one valid method available before enabling paid usage or changing to a paid plan.
The public pricing page lists major credit cards and bank transfers depending on the region. The Billing page for your business is the source of truth for the methods currently available to that account.
Billing information and country
Use Billing information to add the legal or tax details that should accompany billing records.
The business country affects tax treatment and can affect currency and available payment methods. Use Change country carefully and confirm the tax notice shown by Hellotext before saving.
View an invoice
- Open Settings → Billing.
- Find Invoices.
- Select the year and month you want to review.
- Open the available invoice.
Invoices appear after they are available for the billing period. If a month is not listed yet, confirm that the period has been finalized.
Before contacting support
Have these details ready:
- business or workspace identifier;
- invoice month and currency;
- the line or amount you are asking about;
- the corresponding usage-summary period; and
- any payment error shown in the interface.
Do not send full card numbers, security codes, or banking credentials.